I have long wanted to disbelieve and dispel the idea that Wikipedia is broken. After all, after over two years as an “enterprise 2.0” trainer and consultant, I have come to firmly believe in the wisdom of crowds and the amazing benefits of social media to improve organizational efficiency.
But the Wikipedia community has proved to me that it’s an intolerant environment filled with megalomanical, insecure, intolerant individuals with Napoleonic complexes. And I’m being overly polite to take the higher road (I edited out several names because I felt it was ungentlemanly – my favorite, however, rhymed with “cartouche bag”). I understand as the site started to take off (circa 2004-05) that measures were needed to maintain the quality of the articles. But now the tail is wagging the dog!
If you’ve ever tried to contribute to Wikipedia, but especially within the past year, you can probably identify with the scenario I describe below. Know that you’re not alone!
Here’s the back story: I have been a contributor to Wikipedia for a couple of years. Mind you, I’m not a regular as I don’t have the time to devote to the task. As a husband, father, and full-time worker, as well as having numerous other interests, my contributions have been sporadic, but accurate and well-sourced. I believe in constructive contributions to the space and I was familiar with the high editing standards required by the admins, so I attempted to only create well-formed pages before saving them on Wikipedia. Mind you, this is antithetical to the publish then edit philosophy of web 2.0/social media. Wikipedia was designed to be the opposite of Britannica: anyone can place whatever small nugget of knowledge they have and, in aggregate, the whole becomes larger than any one expert could hope to create.
Recently, I created a page on Wikipedia (I won’t mention which one and I’ll refrain from including the user name I used; I don’t want to leave breadcrumbs to the slander on various pages) I followed a template created for a similar page and did everything I could to create a “good” first page. But my efforts weren’t good enough for the “wiki gods.” Instead, a banner was placed on the page stating that all of my hard work would be deleted quickly unless I managed to appease all of their demands. No comments on the discussion page, no offer to help, nothing to convey any message other than “get out, we don’t want you here.”
Wanting to salvage my work (and admittedly with rose-colored glasses masking the ugliness of this first interaction) I made a couple of changes, added an irreverent (but not uncivil) note to the discussion page, and removed a “conflict of interest” comment (because there wasn’t one). Not a good move. I was immediately reprimanded and told that I would be “blocked” if I continued to make “personal attacks.” Again, no discussion, no dialog, no evidence whatsoever that I was working in a social space with a community of users. My ire raised, I made a (somewhat rude) remark in the comments section of my next edit and… I was banned. Mind you, this entire drama played out in the span of just a couple of hours.
This blow-back astounded and discouraged me. In fact, it reminded me of Lord of the Flies, the famously unnerving book by William Golding in which a group children are stranded on a island, create “tribes,” and devolve into a barbaric state which results in the ultimate death of one of the children. Similarly, those who have risen to the level of admin seem to wield their (somewhat dubious) power to keep others from participating. How is it that a platform originally designed for maximum participation has evolved into a select core of individuals who wield inappropriate levels of technical power? (notice how I carefully avoid the use of words like “leadership” and “authority” as I feel that these folks have none)
To add insult to injury, as I was banned, I could no longer engage in any further discussion – even about my banning – except through an anonymous IP address. Here’s where things got out of control. While I was prevented from leaving a note on the discussion page for the admin who had banned me, I left an entry on one of the help pages to ask for reinstatement. Instead, I was told that even that behavior was considered to be breaking the rules and that my IP (my computer’s “Internet address”) would be banned if I persisted. Persist I had to, as I felt these attacks warrented a response and were, ironically, a personal attack, the very offense I was being accused of. Instead of maturely engaging in a discussion, the admins (as you’ve probably guessed) banned my IP.
“the free encyclopedia that intolerant individuals without a life let each other edit; go ahead and read some pages and then go away and let us continue to compile our useless knowledge in utter loneliness and shame as we sit in our parent’s basement.“
OK, that might be a little long for a tag line. And I’m certainly not the first to talk about censorship and groupthink presaging the end of Wikipedia. But this personal encounter has certainly driven the point home for me.
In a way, I should be thankful that the Wikipedia admin community has removed a potential source of distraction and time-suck for me. I refuse to be part of a dictatorship masquerading as a democracy. I will also approach all Wikipedia entries from this point forward with a jaded and suspicious eye.
For those who find my linking to Wikipedia ironic, I maintain that the quality of information on Wikipedia for many topics is sound. But the editing community has become a monster that will eventually kill itself in its zeal to keep outsiders from entering its gates.